[OMEGA] Retail Manager

 

OMEGA is a prestigious Swiss luxury watch brand known for its rich history, precision, and iconic collections.

With a commitment to quality and innovation, OMEGA offers a range of exquisite timepieces, including the

renowned Speedmaster, Seamaster, Constellation, and De Ville. Their watches are associated with significant

moments, such as being the official timekeeper for the Olympics. OMEGA`s craftsmanship and precision make

it a highly sought-after brand worldwide.

Purpose of the Role

Lead and support the Retail Team in enhancing operational efficiency and delivering a world-class customer

experience across the OMEGA Boutique network. Collaborate with the Brand Manager to ensure effective

structures, coherent procedures, and successful implementation of major operational projects.

Key Responsibilities

Core Responsibilities:

- Providing strategic support to Boutiques to achieve annual quality and sales targets

- Planning, budgeting & coordinating approved Boutique projects

- Drive initiatives to optimize operations, performance, and customer service across Boutiques

- Defining, updating & communicating standard operating procedures & controlling on-site implementation

- Analyze and report on Boutique performance through KPIs, dashboards, and detailed statistics.

- Providing support in the training, pre-opening & opening phases for all Boutiques

- Following-up and addressing Boutique inquiries with internal departments

Competences:

- Operational efficiency and service excellence in Boutique management.

- Expertise in budgeting, scheduling, and managing complex projects.

- Strong analytical skills for creating statistics, KPIs, and actionable insights.

- Excellent communication and collaboration with cross-functional teams and headquarters.

- Knowledge of industry best practices to benchmark and enhance Boutique performance.

Qualifications           

• University Degree or equivalent
• +10 years of professional experience in B2B or B2C with at least 5 years in managing people
• Preferably prior operational experience in retail
• Knowledge of Omega Boutiques is a competitive advantage
• Project Management & Training experience
• Analytical & presentation skills
• Working with cross-functional teams at the Markets/Headquarters level
• Office productivity skills - Powerpoint, Excel
• Travel flexibility
• Proactive co-operation, good team player and convincing communication skills