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Education Customer Success Engineer
 
 
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It¡¯s the chance to collaborate with bright, passionate people. It¡¯s contributing to software products that make a difference in the world. And it¡¯s being part of a company with an incredible commitment to doing the right thing – for each individual, our customers, and the local community.

 


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Job Summary

Partner with university customers to understand their technical and business challenges. Use the insights gained to paint a vision of how MathWorks can help them address their challenges in education and research. Conversations will range from computational thinking, coding to learn, use of MathWorks¡¯ products in industry to benefits of teaching/learning MATLAB skills. Demonstrate the value of MATLAB and Simulink to grow their adoption in curriculum, research and commercial projects.

Responsibilities

¡¤        Planning and Strategy: Perform data-driven account assessments to determine overall health of an educational institute. Develop Technical Engagement Plans and associated activities to increase adoption and usage of MathWorks¡¯ products across a set of institutes. Regularly review the key metrics to adapt your plans.

¡¤        Execute Technical Engagement Plans: Travel to universities and engage customers to advocate and support deeper adoption and usage of MathWorks¡¯ products across all aspects of an institute including curriculum and coursework, in research and commercial projects, and in high-impact student activities (competitions, projects etc.). Prepare and deliver presentations, demonstrations, and application examples.

¡¤        Champion Computational Thinking: Influence academic leaders to incorporate computational literacy in their curriculum. Identify, track and influence adoption of MathWorks¡¯ products in relevant Engineering, Science and Business courses, at both the undergraduate and postgraduate levels. Motivate the value of teaching MATLAB/Simulink skills, supporting problem set development and integration, and supporting integration of products into key hardware projects and laboratories.

¡¤        Create Vision Beyond Curriculum: Identify key research projects and groups that can benefit from the adoption of MathWorks¡¯ products. Engage these groups to understand their goals and challenges. Leverage product knowledge and industry experience to recommend MathWorks¡¯ solutions.

¡¤        Cultivate Champions: Establish rapport with leading faculty and researchers to persuade them to advocate MathWorks¡¯ product on-campus and in the broader education community. Advocate on behalf of customers to influence the future of MathWorks¡¯ products.

¡¤        Be Resourceful: Engage other MathWorks personnel to assist in key activities and specialized product areas to ensure successful adoption and usage across an entire university.

Minimum Qualifications

¡¤        A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience, or a PhD degree) is required.

¡¤        Candidates must be willing to travel 25% to 50% of the time

¡¤        Experience with MATLAB

¡¤        Candidates for this position must hold a valid work permit in Korea.

Additional Qualifications

¡¤        Strong desire to spread the use of MathWorks products in academia

¡¤        MS in Engineering or Science required

¡¤        Experience with Simulink is a plus

¡¤        Experience in data science and/or machine learning is a plus

¡¤        Experience in computational thinking, active learning, or project-based learning is a plus

¡¤        Experience in a technical sales, marketing or customer-facing role is a plus

¡¤        Experience as a graduate-level research or teaching assistant is a plus

¡¤        Experience working with customers at multiple levels, including deans, dept chairs, professors, research staff is a plus

¡¤        Strong written, verbal communication, and presentation skills

¡¤        Strong project management skills

¡¤        Business level English is desired

¡¤        Demonstrated ability to work in highly collaborative, cross-functional environments


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https://www.mathworks.com/company/jobs/opportunities/205
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     ´ã´çÀÚ¸í michelle lim
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